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How it works

From your documents to the answer in the chat.

The assistant learns from your website and documents, answers on the channels your customers and team write on, and every conversation lands in one inbox, where a person can step in at any time.

Create your assistant for free
The Sales Assistant is free for up to 50 conversations a month, no card needed.

The parts

How an AI assistant works on your company documents

You bring the sources. Updates and servers are our job.

One dashboard: you provide the sources, the assistants answer only from them, and you see every conversation.

  1. Sourceswebsite, files, text
  2. AssistantsSales, Team, Management
  3. Channelsyour website and messaging apps
  4. Inboxevery conversation
  • Only from your sources
  • Says when it doesn't know
  • A person can take over any time

Knowledge

You teach it from the website and documents you already have

Your website and files become its knowledge base.

  • Your website, read on its own

    It starts from the sitemap, respects robots.txt and identifies itself as GatPilotBot. It takes the stable pages: delivery, returns, payment, contact.

  • What it skips

    The cart, the account pages, search and, by default, product pages, which you can include with a tick.

  • Files and text

    PDF, Word (.docx) and text files (.txt, .md) up to 20 MB, plus pasted text. Save a .doc file or an Excel sheet as PDF first.

  • See what it read

    For each source you see the start of the text and how many knowledge chunks it made: short pieces, usually a paragraph or two.

  • Separate sources per assistant

    Rules uploaded to the Team Assistant do not reach customers.

  • Free 20 sources, including pages read; 300 chunks
  • Pro 200 sources per assistant and 3,000 chunks across the account
  • Custom unlimited, up to 2,000 pages read per assistant

The answer

It answers only from what you gave it. When it doesn't know, it says so and calls a colleague.

For every question it finds the 5 best-matching chunks and answers only from them, in the customer's language.

  • It doesn't guess

    It adds nothing from general knowledge and draws no conclusions from similar information.

  • Prices and stock, as in your documents

    It gives them exactly as written, in their own currency, with no conversion and never from customer comments. Stock only for the product it is written for.

  • Sources are information, not instructions

    It never reads out account numbers, IBANs or card details, even if it finds them there.

  • You give it its voice

    Its name, greeting and tone, what it must never promise and what it says when it doesn't know.

  • You try it before your customers do

    In the test chat you see the answer and the sources it used. Tests don't count towards your plan.

When it hands over to a person

  • The answer isn't in your sources.
  • The customer asks for a person, or asks about their order, payment or account.
  • The plan's monthly limit is reached or, on Pro, your AI key is missing or stops working. The customer sees no error.
Illustrative example

The AI model

On Pro, you choose the AI model. You pay for usage directly to the provider, with no markup.

On Free, our model answers. On Pro and Custom, the assistant answers with your own API key, the access code issued by OpenAI, Anthropic, Google or DeepSeek.

  1. Choose the provider and the tier: Economy, fast and cheap, or Advanced, more elaborate.
  2. Follow the guide in the dashboard and, as we recommend, set a monthly spending limit with the provider.
  3. Paste the key and press “Test and save”. It is saved only if it works; after that, only its last 4 characters are shown.

  • One key per company

    It serves every assistant; only the owner can change it, at any time, even to another provider.

  • No key, a person answers

    On Pro, without a working key, conversations go to a person.

  • Free our model
  • Pro your key, unlimited conversations
  • Custom your key, unlimited conversations
Illustrative example

Channels

Customers write on any channel. Every reply goes out from one place.

On Pro and Custom, the Sales Assistant also answers on WhatsApp and Messenger. Each assistant has its own bot.

Each assistant's channels, by plan
AssistantWebsiteWhatsAppTelegramViberMessenger
Sales AssistantWebsiteyes, from FreeWhatsAppyes, from ProTelegramyes, from PronoMessengeryes, from Pro
Team AssistantnonoTelegramyes, from ProViberyes, from Prono
Management AssistantnonoTelegramyes, from CustomViberyes, from Customno
How to connectWebsiteOne line of code on your site, copied from the dashboard.WhatsAppYour WhatsApp Business number, connected from the dashboard.TelegramThe bot token, its access key from @BotFather, pasted into the dashboard.ViberThe Viber bot token, pasted into the dashboard.MessengerYour Facebook page, connected from the dashboard.

The website chat can be limited to your own domains, 20 at most. Tokens are stored encrypted and deleted when you disconnect.

A new Viber bot is requested from Viber or a partner and has a monthly fee. Messages the bot sends on its own initiative, such as reports, are paid for separately. For the Team and Management assistants, we recommend Telegram.

Inbox

Every conversation in one inbox. A colleague takes over with one click.

The colleague replies to the customer in the same chat; on the website, the chat window shows that a person is now replying.

What happens next

  1. The assistant tells the customer that a colleague is taking over. Within the hours set in the settings it adds “usually within 2-3 minutes”, and outside them it says when the team is back. With no hours set, it always says “2-3 minutes”.
  2. When the assistant hands a conversation over on its own, the owner, the administrators and the agents get an email.
  3. The colleague presses “Take over” and replies on the same channel; the assistant stays silent until “Back to AI”.
Illustrative example

  • Filters

    Open, With a person and Closed, for each assistant.

  • Did the message arrive?

    If a reply doesn't reach the customer, the reason shows next to it.

  • Who sees what

    The Team Assistant's and the Management Assistant's conversations are visible to every dashboard user, agents and viewers included.

  • Roles

    Owner (everything), Administrator (everything except the plan, billing, the AI key, closing the account and appointing or removing other administrators), Agent (the inbox) and Viewer (read-only). Agents and Viewers also see the statistics.

How to check quality

  • Read the conversations

    The ones a colleague took over show what is missing from your sources; add it, and next time the assistant answers on its own.

  • Watch the numbers

    For each assistant: today's conversations, the last 7 days and this month, how many are waiting for a person, and the 30-day chart.

  • Free 1 user, 30-day history
  • Pro 5 users, 365-day history
  • Custom unlimited users and history

Integrations

Your company's figures, read straight from your systems, with nothing changed

We build the integration with your database, WooCommerce, Google Sheets or 1C, read-only.

What you give us

  • PostgreSQL or MySQL: a read-only user
  • WooCommerce: a read-only key
  • 1C: the OData address and a user
  • Google Sheets: a sheet open to anyone with the link

  • Read-only

    Every query runs read-only, with a time limit and at most 200 rows.

  • We write the queries

    For your company. The assistant picks the query and the period, and gives no figures from outside the results.

  • Encrypted credentials

    The credentials for your systems are stored encrypted.

First step

Start free with the Sales Assistant

You get 50 conversations a month, no card needed. The Team Assistant comes with Pro, and the Management Assistant with Custom.

Create your assistant for freeWant the Management Assistant? Request a call
  • No card
  • 50 free conversations a month