Your team asks the assistant, not you.

“How do I process a return?”, “what discount can I give?”, “what's the procedure for a complaint?”. The same questions, from every new hire, to the same manager. The Team Assistant answers from your rules, 24/7, on Telegram or WhatsApp.

Included in Pro, 10 team members, 0.50 EUR for each additional one.

What it does

  • Answers employees from your handbook, procedures, job descriptions, current offers and promotions, sales scripts.
  • Trains new hires: on day one they ask the assistant instead of interrupting colleagues.
  • Keeps the team current: change a rule in the dashboard and everyone gets the new answer from that moment.
  • Shows you what gets asked: the admin sees conversations and unanswered questions. That is where a rule is missing.
  • Stays inside the company: it answers only members you added, on their number or account.

A sample conversation

Employee
a customer wants to return a product after 20 days, what do I do?
Assistant
Per the handbook (Returns, point 3), returns are accepted within 14 days. After 14 days, only with the store manager's approval. Forward the request to the manager and tell the customer they will get an answer within 24 hours.
Employee
can I give a discount if they buy 3?
Assistant
Yes: 3 or more units, 5% without approval. Above 5%: only with the manager's approval.

How to put it to work

  1. 01

    Upload the rules: internal handbook, procedures, current offer, standard answers. PDF, Word or text.

  2. 02

    Add the team: name and phone number or Telegram account. Each one gets an activation link.

  3. 03

    The team messages the assistant on Telegram or WhatsApp, where they already are. No new app.

  4. 04

    You follow along in the dashboard: who asks what, what goes unanswered, which rules need completing.

Who it is for

Retail chains, hospitality, call centers, sales teams, couriers and field teams, clinics with front desks in shifts. Any company from 5 employees up, where the rules exist on paper but not in everyone's head.

Which plan

Pro: included, with 10 team members and 0.50 EUR a month for each additional one. Custom: unlimited team, several companies.

Frequently asked questions

An employee who messages the assistant on Telegram or WhatsApp. Dashboard users don't count.

In Pro, one rule set for the whole team. Separate sets per department: in Custom.

No. Each one sees only their own. The admin sees all of them.

Remove them from the list and the assistant stops answering them.

No, they are separate on purpose: the Sales Assistant never sees internal rules, the Team Assistant never talks to customers.